![]() ![]() How you handle those is ultimately up to you and will depend on your brand’s values. ![]() Not all negative reviews you get will be constructive.ĭepending on the type of business you run, some reviews may not be directly related to your products and services. Related Post: How to Remove a Page from the Facebook Business Manager Dealing With Other Kinds of Negative Reviews If you want a review on Facebook engagement and earning that loyalty and support, grab our free “Facebook 101” ebook. ![]() Maybe they were overcharged, the service took longer than acceptable, or the amenities were not as advertised.īottom line: The negative reviewers feel hurt and irritated.ĭeleting these kind of reviews would not do your business any good.īut, if you work with them and find a reasonable compromise, you can earn their loyalty and support. Some reviewers have experienced genuine issues. If the review is critical yet constructive, acknowledge the customer’s point of view and try to get to the bottom of the situation. Negative review on a Facebook Page example pub The Illicit Still handled the following negative review on its Facebook page: It’s your chance to highlight that you care about your customers and their unique experience. These reviews give you an opportunity to show that you are in business for more than just sales. What’s upsetting the customer and where did the break in process occur? When you get a genuine negative review, address the underlying issues, and handle it gracefully. How you handle them defines your company’s culture and public perception. If a reviewer bought your product or service and had a genuinely negative experience, it’s up to you to fix it as best you can. Plus, they’ll just go air their disgruntlement somewhere else. Sweeping it under the rug and ignoring it ever happened can erode customer trust and stall your growth. How you handle the genuine criticism matters. It’s a simple and unpleasant part of life. If you run a business, you are going to get unhappy customers. In this post, we’ll walk you through all the available options and take a look at some best practices. Should you ignore them? Should you delete them? What should you do when you get negative reviews on your Facebook page? Stressed about the negative reviews on your Facebook page? Use these tips to make you feel better and grow from the experience.Įven the best businesses get negative reviews. Your well-practiced processes can fail. ![]()
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